Qualidade Total

2.1Evoluo of the Management of Qualidade Total (GQT) the quality concept passed for diverse modifications, since this if configures as a relation of exchange between organization, customers and employees as for the goods and services. It evolved of the age of the inspection in the decade of 20, for the age of the statistical control in the decades of 30 and 40, but it was only in the decade of 50, that the focus was directed for the management of the quality, bringing a new managemental philosophy on the basis of the development of concepts, methods and techniques (LONG 1996). After 2 World-wide War, in the decades of 50 and 60, the Japanese had left defeated and had at that time all its economic structure, compromised social politics and, in way that the Japanese industries had started to focus its efforts in reduction of the errors of production, wastefulness of resources and time. With this, in 1970, the Japanese industries if had consolidated and if they had shown in conditions to compete with the occidental industries. The growth of the Japanese economy, that caused inquietude and called attention ocidente, had as one of its factors, a new way them people if to relate with the work, to trust and to have comprometimento with the politics of the companies, being an sketch of the programs of quality management. In the decade of 70, the quality was come back toward the continuous improvement of the products and services, having aimed at the satisfaction of the customer.

The organization if planned of strategical form since the production until the return of the opinion of the customer on the end item. For this, sectors as marketing, tests of quality, development of products, etc, had gained notoriety in the actions and planning of the companies (DEMING, 1982 apud LAMB, 2004). The occidental companies had looked for to identify the essence of success competitiveness of the companies of Japan, the example of Toyota.